Returns & Exchanges
At KOSPET, we want you to be completely satisfied with your rugged smartwatch purchase. If you are not entirely happy with your order, we offer a hassle-free 30-day return policy for items in original condition.
Initiate Your Request
Contact our customer support team at [email protected] within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Package the Product
Securely pack your KOSPET device in its original packaging, including all accessories, manuals, and the charging cable provided in the box.
Ship to Service Center
Affix the provided shipping label or address to your package and send it to our designated electronics inspection facility for verification.
Inspection and Refund
Once our technicians confirm the device is in its original functional state, we will process your full refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing